Employee Engagement Indicator

A popular concept for many of today’s organizations is employee engagement. There is a plethora of information available on the topic; a Google search resulted in over 3.5 million hits. In researching employee engagement as part of my doctoral program, I was somewhat surprised to learn that a wide-variety of definitions exist. Each individual, from consultants to scholars, has his/her own definition – while quite similar when talking employee engagement there is no guarantee everyone is speaking about exactly the same thing. A colleague of mine presented it as everyone talking about apples but some are focussed on Gala and Fugi while others are talking Granny Smith and Red Delicious. The differences may be slight but can still cause confusion and misunderstanding. In our work helping organizations increase engagement, often through career development initiatives, we first recommend establishing or adopting a definition which resonates with the team.  At Life Strategies we’ve adopted a four-factor model of engagement:

Alignment – fit between individual and organizational values
Commitment – loyalty and intent to stay with the organization
Contribution – level of discretionary effort employees are willing to make (i.e., going above and beyond). 
Appreciation –awareness employees are valued and their effort to support the organization’s goals is appreciated

In seeking to measure engagement along these four factors, we developed the Employee Engagement Indicator (EEi). The EEi is a 40 question survey with 10 questions per factor. The total score is intended to indicate an overall level of employee engagement on a continuum from full disengagement to full engagement.  Sub-factor results can also be analyzed (e.g., level of contribution).

While we are still researching the psychometric properties of the EE-i, preliminary results have been interesting and have demonstrated how a low score on one of the factors can drastically impact overall engagement results. Interested in using the EE-i with your own team? Contact us at info@lifestrategies.ca for more information.
Originally posted July 11, 2011 by Deirdre Pickerell

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