In previous blogs we’ve introduced the steps outlined in our Let’s CHAT! coaching model. The last component is Take Action– a very timely topic for the new year. In concluding coaching sessions with employees or work groups, take the time to set goals and develop an action plan assigning tasks and setting due dates. A key concept in this model is that each party (e.g., manager/employee) takes action at the end of the session (e.g., manager investigates wellness program options / employee works to improve conflict resolution techniques). Strive to ensure that each party leaves with at least one action item.
The SMART goals model (i.e., Specific, Measurable, Achievable, Relevant, and Time-limited) is an excellent framework utilized during the “Take Action” phase; however, it’s important to also outline the tasks required to achieve each goal. Create an action plan by stipulating what you’re going to do, how you’re going to do it, and when you’re going to do it. This will help you to stay on track, avoid a last minute rush, and / or miss a deadline.
Always plan for follow-up to evaluate progress or make adjustments to your plan as necessary (i.e., due to changing needs or circumstances) and ask for the help you need. And perhaps most importantly, don’t forget to celebrate successes as goals are achieved!
Originally posted January 12, 2011 by Cassie Saunders