Communication is Key!

The single biggest problem in communication
Is the illusion that it has taken place.

~ George Bernard Shaw

Effective communication on your team, with co-workers and supervisors, as well as your clients, is imperative for successful working and coaching relationships. The Let’s CHAT! coaching model helps to not only facilitate open communication, but also to build empathy, foster appreciation, and prompt a commitment to action. The components of the model are: Communication, Help, Appreciate, and Take Action. Coaches using this model will engage in conversation beginning with Communication and working through to Take Action.

In this blog we’ll consider the first step of this model: Communication.

The focus of communication is to convey/receive a specific message to/from another individual (e.g., performance evaluation, team update). Communication will occur only when the message has been successfully transmitted by the sender and understood by the receiver. This may require a bit of back and forth between the sender and receiver – remember communication is a two-way street. Effective communication requires active engagement in conversation by both parties. Receivers should always be respectful, refrain from interrupting, and listen intently in order to truly hear the message which is trying to be communicated.

As information can be transmitted verbally (i.e., spoken words) and non-verbally, it’s important to be aware of body language cues (e.g., arms crossed may indicate frustration or not being open to new information). Ask probing questions to get to the underlying issue or to clarify points.

To learn more about Life Strategies’ e-course on the Let’s CHAT! model, see

Originally posted November 29, 2010 by Cassie Saunders

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